FAQ
Candle FAQs: Everything you need to know about our handcrafted candles. From ingredients to usage, we've got you covered.
If you have a question, please feel free to ask.
Frequently Asked Questions
What are your candles made of?
Our candles are handcrafted with high-quality, all-natural soy wax. Soy wax is a clean-burning, eco-friendly alternative to traditional paraffin wax.
How long do your candles last?
Burn times vary based on candle size. Our 7 oz. candles typically burn for approximately 32 hours, our 4 oz. candles for 16 hours, and our tea lights for 4-6 hours.
Are your candles safe to use?
Yes! Our candles are completely safe for you, your children, pets, and plants. They are made with lead-free, cotton wicks and phthalate-free fragrance oils.
How do I care for my candle?
- First Burn: Burn your candle for a minimum of 2-3 hours to ensure an even wax pool.
- Trimming the Wick: Keep your wick trimmed to 1/4 inch before each burn (remove the excess burnt portion of the wick, i.e. the burnt part).
- Avoid Drafts: Place your candle away from drafts to prevent uneven burning.
For added safety:
- Never leave a burning candle unattended.
- Keep candles away from flammable materials.
- Burn candles on a heat-resistant surface.
Why should I choose your candles?
When you choose our hand-poured candles, you're not just purchasing a product; you're investing in a unique experience.
Here's why:
- Support Local: By choosing our products, you're directly supporting a small, local business.
- Handcrafted with Love: Each candle is meticulously crafted with love and care, ensuring a high-quality product.
- Your Sanctuary: Our candles are designed to create a peaceful and comforting atmosphere, perfect for relaxation and self-care.
- Perfect for Everyone: Whether you're an artist, a self-care enthusiast, or simply someone seeking tranquility, our candles offer a soothing escape.
Indulge your senses and elevate your everyday moments with our hand-poured candles.
How long do your candles take to ship?
We're a small team of just two people, handcrafting each candle with love and care. Please allow 7-10 business days for domestic orders to ship. We appreciate your understanding and support.
How should I extinguish my candle?
The best way to extinguish a candle is to use a candle snuffer or simply place the lid back on the candle. This will smother the flame and prevent soot and wax splatters.
For added safety:
- Never leave a burning candle unattended.
- Keep candles away from drafts and flammable materials.
- Burn candles on a heat-resistant surface.
What if my product arrives damaged?
We apologize if your order arrives damaged. Please contact our customer service team via email info@tyyritasaromas.com immediately with a photo of the damaged item and the subject line DAMAGED. We will work with you to resolve the issue promptly, whether it's sending a replacement or offering a refund.